A Business at a Glance
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Our Business Founded in 1982, TTEC Holdings, Inc. (“TTEC”, “the Company”, “we”, “our”, or “us”; pronounced “T-TEC”) is a global customer experience (“CX”) technology and services outsourcing partner for marquee and high-growth brands and public sector clients. The Company designs, builds, and operates Artificial Intelligence (“AI”) enabled customer experiences across live interaction channels and provides data-driven digital solutions to help clients improve customer satisfaction and loyalty, increase customer revenue and profitability, and optimize overall cost to serve. As of December 31, 2025, TTEC served over 720 clients across targeted industry verticals including financial services, healthcare, public sector, communications, technology, media, entertainment, travel and hospitality, automotive and retail. TTEC operates and reports its financial results of operations through two business segments.
| Metric | TTM | FY2025 | FY2024 | FY2023 | FY2022 | FY2021 |
|---|---|---|---|---|---|---|
| Revenue | 2.1B | 2.1B | 2.2B | 2.5B | 2.4B | 2.3B |
| Net Income | -185M | -185M | -311M | 18M | 117M | 158M |
| EPS | $-3.81 | $-3.81 | $-6.40 | $0.38 | $2.47 | $3.35 |
| Free Cash Flow | 83M | 83M | -104M | 77M | 53M | 191M |
| ROIC | -4.3% | -18.2% | 0.9% | 2.9% | 6.7% | 9.2% |
| Gross Margin | - | - | - | - | - | - |
| Debt/Equity | 16.03 | 16.03 | 7.27 | 3.23 | 3.32 | 2.94 |
| Dividends/Share | $0.00 | $0.00 | $0.06 | $1.03 | $1.01 | $0.89 |
| Operating Income | -101M | -101M | 19M | 118M | 179M | 219M |
| Operating Margin | -4.7% | -4.7% | 0.8% | 4.8% | 7.3% | 9.6% |
| ROE | -163.9% | -97.1% | -115.9% | 3.0% | 20.3% | 29.4% |
| Shares Outstanding | 49M | 49M | 49M | 48M | 47M | 47M |
TTEC Holdings, Inc. passes 1 of 9 quality checks, indicating weak fundamentals.
On a free-cash-flow basis, the stock trades at 1.5x vs a median of 15.8x. The company's 5-year average ROIC is 0.3%. At current prices, the estimated annualized return to fair value is -18.3%.
TTEC Holdings, Inc. (TTEC) has a 5-year average return on invested capital (ROIC) of 0.3%. This is below average and may indicate limited pricing power.
TTEC Holdings, Inc. (TTEC) has a market capitalization of $122M. It is classified as a small-cap stock.
TTEC Holdings, Inc. (TTEC) does not currently pay a regular dividend.
TTEC Holdings, Inc. (TTEC) operates in the Services-Help Supply Services industry, within the Industrials sector.
TTEC Holdings, Inc. (TTEC) reported annual revenue of $2.1 billion in its most recent fiscal year, based on SEC EDGAR filings.
TTEC Holdings, Inc. (TTEC) has a net profit margin of -8.7%. The company is currently unprofitable.
TTEC Holdings, Inc. (TTEC) generated $83 million in free cash flow in its most recent fiscal year. Positive free cash flow supports dividends, buybacks, and debt reduction.
TTEC Holdings, Inc. (TTEC) has a debt-to-equity ratio of 16.03. This indicates higher leverage, which may increase financial risk.
TTEC Holdings, Inc. (TTEC) reported earnings per share (EPS) of $-3.81 in its most recent fiscal year.
TTEC Holdings, Inc. (TTEC) has a return on equity (ROE) of -97.1%. A negative ROE may indicate losses or negative equity.
The Ledger Terminal provides 16 years of financial data for TTEC Holdings, Inc. (TTEC), sourced directly from SEC EDGAR filings. This includes income statements, balance sheets, cash flow statements, and key financial ratios.
TTEC Holdings, Inc. (TTEC) has a book value per share of $2.32, based on its most recent annual SEC filing.